Session Standards Policy

PART I – PRELIMINARY PROVISIONS

1. Introduction

Welcome to ConsulTOpen.

This Session Standards Policy ("Policy") establishes the operational standards, procedures, responsibilities and expectations governing every consultation conducted through the ConsulTOpen Platform.

The objective of this Policy is to ensure that every consultation is conducted in a professional, respectful, secure, consistent and high-quality manner while protecting the interests of Users, Consultants and ConsulTOpen.

This Policy establishes uniform operational standards applicable to every consultation irrespective of the Consultant, User, consultation format or service category.

Without limitation, this Policy applies to:

• Career Counselling;
• Mental Wellness Counselling;
• Therapy Services;
• Educational Counselling;
• Academic Guidance;
• Internship Guidance;
• Resume Review Services;
• Interview Preparation Sessions;
• Career Roadmap Consultations;
• Mentorship Sessions;
• Coaching Sessions;
• Scholarship Guidance;
• Certification Guidance;
• Professional Development Consultations;
• Artificial Intelligence-assisted consultations where applicable; and
• every other consultation service introduced by ConsulTOpen from time to time.

Every consultation conducted through the Platform shall be expected to meet the minimum standards prescribed under this Policy irrespective of whether the consultation is conducted through:

• video;
• voice;
• text chat;
• Artificial Intelligence-assisted interaction;
• future communication technologies; or
• any other consultation medium approved by ConsulTOpen.

The standards established under this Policy are intended to promote:

• professionalism;
• User safety;
• consultation quality;
• operational consistency;
• ethical conduct;
• confidentiality;
• effective communication;
• responsible use of technology;
• accountability; and
• continuous improvement of Platform services.

Compliance with this Policy is mandatory for every Consultant providing services through the ConsulTOpen Platform.

Users are likewise expected to cooperate with this Policy to ensure that consultations are conducted respectfully, safely and effectively.

Nothing contained in this Policy shall be interpreted as creating an employer-employee relationship between ConsulTOpen and any Consultant, nor shall this Policy modify the independent professional responsibilities of Consultants under applicable law or the Consultant Terms & Conditions.

2. Purpose

The purpose of this Policy is to establish a comprehensive operational framework governing every consultation conducted through the ConsulTOpen Platform.

Without limitation, this Policy governs:

• session booking procedures;
• session confirmation;
• pre-session preparation;
• Consultant readiness;
• User readiness;
• identity verification;
• commencement of consultations;
• consultation duration;
• punctuality standards;
• attendance requirements;
• no-show procedures;
• communication standards;
• professional behaviour;
• consultation quality standards;
• Artificial Intelligence usage;
• recording of consultations;
• confidentiality during consultations;
• privacy protection;
• Child Safety requirements;
• emergency escalation procedures;
• session documentation;
• cancellations;
• rescheduling;
• performance monitoring;
• quality assurance;
• operational compliance; and
• every other matter reasonably connected with the conduct of consultations through the

Platform.

This Policy seeks to create a consistent consultation experience across the ConsulTOpen Platform while preserving the independent professional judgment of Consultants and the legitimate interests of Users.

3. Scope

This Policy applies to every consultation arranged, facilitated or conducted through the ConsulTOpen Platform.

Without limitation, this Policy applies to:

• Users;
• Consultants;
• Parents or Legal Guardians acting on behalf of Minor Users;
• Educational Institutions using Platform consultation services;
• Corporate Clients;
• Enterprise Customers;
• Guest Consultants;
• Beta Participants;
• Platform Personnel involved in consultation management; and
• every future category of person participating in Platform consultations.

This Policy applies irrespective of:

• consultation category;
• consultation duration;
• pricing model;
• subscription plan;
• communication method;
• geographical location;
• device used;
• operating system;
• language of consultation; or
• future consultation technologies introduced by ConsulTOpen.

4. Definitions

For the purposes of this Policy:

"Consultation" means any professional interaction between a User and a Consultant conducted through or facilitated by the ConsulTOpen Platform.

"Consultant" means any individual approved by ConsulTOpen to provide professional services through the Platform.

"User" means any individual or entity accessing consultation services through the Platform.

"Session" means the scheduled period allocated for a consultation between a User and a Consultant.

"Minor User" means a User who has not attained the age of majority under applicable law.

"Platform" means the ConsulTOpen website, mobile applications, software, Artificial Intelligence systems and every related service operated by ConsulTOpen.

"Session Recording" means any audio, video, screen or similar recording of a consultation.

"Artificial Intelligence" or "AI" means any automated technology, machine learning system or intelligent software feature made available through the Platform to assist Users or Consultants.

Unless otherwise defined in this Policy, capitalised terms shall have the meanings assigned to them in the Terms & Conditions or other applicable Platform Policies.

5. Applicability

This Policy applies to every consultation conducted through the ConsulTOpen Platform from the time a consultation is booked until the consultation has concluded together with every applicable post-session activity.

Compliance with this Policy is mandatory for every Consultant approved by ConsulTOpen.

Users are expected to comply with the provisions applicable to them throughout every consultation.

Where applicable, parents or legal guardians shall also comply with this Policy when participating in consultations involving Minor Users.

Failure to comply with this Policy may result in warnings, cancellation of consultations, suspension of Platform access, termination of Consultant engagement or any other lawful action considered appropriate by ConsulTOpen.

6. Relationship with Other Policies

This Session Standards Policy forms an integral part of the comprehensive legal and operational framework governing the ConsulTOpen Platform.

This Policy shall be read together with:

• Terms & Conditions;
• Consultant Terms & Conditions;
• Consultant Code of Conduct;
• Consultant Onboarding Handbook;
• Privacy Policy;
• Cookie & Data Retention Policy;
• AI Usage Disclaimer;
• Recommendation Disclaimer;
• Career Guidance Disclaimer;
• Mental Wellness Disclaimer;
• Intellectual Property Policy;
• Grievance Redressal Policy;
• Community Guidelines;
• Child Safety Policy;
• Parent Consent Policy; and
• every future Platform Policy published by ConsulTOpen.

Where any inconsistency exists between this Policy and another Platform Policy, the more specific operational provision governing consultation standards shall prevail with respect to the relevant subject matter unless otherwise required by applicable law.

7. Acceptance

This Policy constitutes an electronic record forming part of the operational framework governing consultations conducted through the ConsulTOpen Platform.

A User shall be deemed to have accepted this Policy by:

• booking a consultation;
• participating in a consultation;
• joining a scheduled session;
• continuing with a consultation after commencement; or
• otherwise using consultation services available through the Platform.

A Consultant shall be deemed to have accepted this Policy by:

• completing Consultant onboarding;
• activating a Consultant Account;
• accepting consultation requests;
• conducting consultations through the Platform; or
• otherwise providing professional services through ConsulTOpen.

Electronic acceptance of this Policy shall have the same legal validity and enforceability as a handwritten signature to the fullest extent permitted under applicable law.

PART II – SESSION LIFECYCLE

8. Session Booking

Every consultation conducted through the ConsulTOpen Platform shall commence with a valid booking made through the authorised Platform booking system.

Without limitation, a session booking may include:

• selection of the Consultant;
• selection of the consultation category;
• selection of the consultation format;
• selection of the preferred date;
• selection of the preferred time;
• payment of applicable consultation fees;
• acceptance of applicable Platform Policies;
• completion of booking information;
• confirmation of User details; and
• every additional requirement prescribed by ConsulTOpen.

A consultation shall be considered confirmed only after successful completion of the applicable booking process and payment requirements.

ConsulTOpen reserves the unrestricted right to refuse, suspend or cancel bookings where reasonably necessary to protect Users, Consultants, Platform integrity or legal compliance.

9. Session Confirmation

Following a successful booking, ConsulTOpen shall provide confirmation of the scheduled consultation through the Platform or other authorised communication channels.

Session confirmation may include:

• Consultant details;
• consultation category;
• scheduled date;
• scheduled time;
• session duration;
• consultation format;
• joining instructions;
• payment confirmation;
• applicable policies;
• reminders; and
• any additional operational information.

Users and Consultants remain responsible for reviewing the booking confirmation and promptly reporting any inaccuracies.

Failure to receive a confirmation due to incorrect contact information provided by a User or Consultant shall not invalidate an otherwise valid booking.

10. Pre-session Preparation

Both Users and Consultants shall take reasonable steps to prepare for the scheduled consultation.

Without limitation, preparation may include:

• reviewing consultation objectives;
• ensuring internet connectivity;
• verifying required devices;
• testing audio equipment;
• testing video equipment where applicable;
• arranging a suitable consultation environment;
• ensuring privacy;
• reviewing relevant documents;
• joining the Platform before the scheduled time; and
• preparing any information reasonably necessary for the consultation.

Proper preparation promotes efficient, productive and professional consultations.

11. Consultant Readiness

Every Consultant shall be fully prepared before the scheduled commencement of a consultation.

Without limitation, Consultants shall:

• review available booking information;
• understand the consultation category;
• verify scheduled timings;
• ensure professional appearance;
• ensure appropriate surroundings;
• ensure functioning technology;
• ensure stable internet connectivity;
• minimise interruptions;
• prepare relevant resources;
• join the Platform before the scheduled session where reasonably possible; and
• be prepared to provide services within their approved professional expertise.

Consultants shall not intentionally commence consultations while distracted, impaired or otherwise unprepared to provide professional services.

12. User Readiness

Users are encouraged to prepare adequately before joining scheduled consultations.

Without limitation, Users should:

• review the purpose of the consultation;
• ensure stable internet connectivity;
• ensure functioning devices;
• join from a quiet environment where reasonably possible;
• prepare questions;
• prepare relevant documents;
• ensure adequate time for the consultation;
• verify their identity where requested;
• maintain respectful behaviour; and
• cooperate with reasonable consultation procedures.

Users are encouraged to join the Platform several minutes before the scheduled commencement time to minimise delays.

13. Identity Verification

ConsulTOpen may require identity verification before or during consultations where reasonably necessary for security, fraud prevention, legal compliance or User protection.

Identity verification may include:

• registered User credentials;
• One-Time Password (OTP) verification;
• government-issued identification;
• profile verification;
• visual confirmation during video consultations;
• parental verification for Minor Users;
• Consultant identity verification;
• Platform authentication tools; and
• other lawful verification methods adopted by ConsulTOpen.

Users and Consultants shall cooperate with reasonable identity verification procedures.

No individual shall impersonate another person, share accounts or otherwise misrepresent their identity during any consultation.

14. Commencement of Session

A consultation shall officially commence when both the User and the Consultant have joined the scheduled session through the authorised ConsulTOpen Platform.

Unless otherwise specified by ConsulTOpen:

• the official session timer shall begin upon commencement of the consultation;
• the scheduled duration shall be governed by this Policy;
• Consultants shall make reasonable efforts to begin consultations promptly;
• Users shall join at the scheduled time where reasonably possible;
• consultations shall be conducted using authorised Platform communication channels;

and

• every consultation shall be conducted in accordance with this Policy and every

applicable Platform Policy.

Where a Consultant fails to join a scheduled consultation within twenty (20) minutes of the scheduled commencement time, the User may elect, in accordance with the applicable Platform Policies, to:

• reschedule the consultation; or
• request a refund where eligible.

Where a User has booked and paid for a consultation, the Consultant shall remain available for the entire scheduled forty (40) minute session.

If the User joins at any time before the expiration of the scheduled session duration, the consultation shall proceed for the remaining available time unless otherwise mutually agreed.

Nothing contained in this Section limits the cancellation, refund or rescheduling rights provided under the applicable Platform Policies.

PART III – SESSION CONDUCT

15. Standard Session Duration

Unless otherwise specified by ConsulTOpen, the standard duration for every consultation conducted through the Platform shall be forty (40) minutes.

The standard session duration applies irrespective of:

• consultation category;
• consultation format;
• Consultant;
• User;
• subscription plan; or
• pricing model,

unless a different duration is expressly communicated by ConsulTOpen.

Consultants shall use reasonable efforts to utilise the allotted session time effectively and professionally.

Neither Consultants nor Users shall intentionally misuse, manipulate or abuse the allotted consultation duration.

16. Session Timer

The official session timer maintained by the ConsulTOpen Platform shall be the authoritative record of consultation duration.

Unless otherwise specified:

• the session timer shall begin when both the User and Consultant have joined the

scheduled consultation;

• the Platform timer shall determine the official duration of the consultation;
• Consultants shall not intentionally shorten scheduled consultations;
• Consultants shall not unnecessarily extend consultations for financial or other

improper purposes;

• Users shall not intentionally delay commencement to obtain additional consultation

time; and

• any timing disputes shall be determined using Platform records.

Where technical interruptions occur, the provisions relating to Technical Interruptions shall apply.

17. Punctuality

Users and Consultants shall join scheduled consultations punctually.

Consultants shall:

• join consultations before or at the scheduled commencement time;
• remain available throughout the scheduled session;
• notify Users of unavoidable delays where reasonably practicable;
• minimise unnecessary delays;
• maintain professional scheduling practices; and
• respect the time of every User.

Users are encouraged to:

• join consultations promptly;
• ensure readiness before the scheduled commencement;
• notify Consultants where reasonable if delayed; and
• respect scheduled consultation times.

Repeated lateness may be considered during performance evaluations or Platform reviews.

18. Grace Period

ConsulTOpen recognises that minor delays may occasionally occur.

Accordingly:

• Consultants shall have a grace period of twenty (20) minutes from the scheduled

commencement time.

If a Consultant fails to join within twenty (20) minutes:

• the User may discontinue waiting;
• the consultation shall be treated as a Consultant No-Show;
• the User may request rescheduling or a refund where eligible under the applicable

Platform Policies.

Where a User is delayed:

• the Consultant shall remain available throughout the entire scheduled forty (40) minute

session.

The Consultant shall not prematurely leave the consultation solely because the User has not yet joined.

19. Consultant No-show

A Consultant shall be considered a No-Show where the Consultant fails to join the scheduled consultation within twenty (20) minutes of the scheduled commencement time without lawful justification.

Where a Consultant No-Show occurs:

• the User may request rescheduling;
• the User may request a refund where eligible;
• Platform records may be reviewed;
• the incident may affect Consultant performance metrics;
• corrective action may be taken where appropriate; and
• repeated No-Shows may result in disciplinary measures in accordance with applicable

Platform Policies.

Consultants shall promptly notify ConsulTOpen where circumstances beyond their reasonable control prevent attendance.

20. User Attendance & Late Arrival

Users are encouraged to attend consultations at the scheduled commencement time.

However, where a User has successfully booked and paid for a consultation:

• the Consultant shall remain available for the entire scheduled forty (40) minute

session;

• the User may join at any time before expiry of the scheduled session duration;
• the consultation shall proceed for the remaining available time;
• the Consultant shall not refuse the consultation solely because the User joined late;

and

• the consultation shall conclude at the originally scheduled end time unless otherwise

mutually agreed.

Late arrival by a User shall not automatically entitle the User to an extension of the scheduled consultation.

21. Session Environment

Consultations shall be conducted in an environment that supports professionalism, effective communication and User privacy.

Consultants shall ensure, wherever reasonably possible:

• a quiet environment;
• minimal background noise;
• appropriate lighting;
• uninterrupted consultation time;
• professional surroundings;
• suitable seating arrangements;
• appropriate internet connectivity;
• absence of unnecessary distractions;
• respectful surroundings; and
• compliance with applicable confidentiality obligations.

Users are encouraged to participate from an environment that similarly promotes productive consultations.

22. Confidential Consultation Environment

Consultants shall take reasonable measures to maintain the confidentiality of every consultation.

Without limitation, Consultants shall:

• ensure unauthorised individuals are not present;
• protect confidential discussions from being overheard;
• use headphones where reasonably appropriate;
• position computer screens to prevent unauthorised viewing;
• avoid displaying confidential documents;
• silence unnecessary device notifications;
• secure consultation devices;
• maintain appropriate digital security; and
• protect User privacy throughout the consultation.

Users are likewise encouraged to participate from a private environment wherever reasonably possible.

23. Camera Requirements

For every video consultation conducted through the Platform:

• Consultants shall keep their camera switched on throughout the consultation.

Users are likewise encouraged to keep their cameras enabled to facilitate effective communication.

Temporary camera interruption may be permitted where reasonably necessary due to:

• technical difficulties;
• accessibility requirements;
• safety concerns;
• bandwidth limitations;
• medical circumstances; or
• other reasonable circumstances.

Repeated or intentional failure by a Consultant to comply with camera requirements without reasonable justification may constitute a breach of this Policy.

24. Audio Standards

Users and Consultants shall ensure that audio quality is reasonably sufficient to conduct an effective consultation.

Without limitation, participants shall:

• use functioning microphones;
• minimise background noise;
• speak clearly;
• avoid unnecessary interruptions;
• promptly address audio issues where reasonably possible;
• use headphones where appropriate; and
• maintain professional communication quality.

Where audio quality materially prevents effective consultation, reasonable efforts shall be made to restore communication before considering rescheduling.

25. Professional Appearance

Consultants participating in video consultations shall maintain a professional appearance consistent with the nature of the services provided.

Without limitation, Consultants shall:

• wear appropriate attire;
• maintain appropriate personal grooming;
• ensure suitable lighting;
• maintain a professional background;
• avoid distracting visual elements;
• present themselves respectfully; and
• uphold the professional reputation of ConsulTOpen.

Professional appearance contributes to User confidence and consultation quality.

26. Respectful Communication

Every consultation shall be conducted respectfully and professionally.

Users and Consultants shall:

• communicate courteously;
• actively listen;
• avoid interrupting unnecessarily;
• communicate honestly;
• avoid abusive language;
• avoid discriminatory remarks;
• avoid threats;
• maintain professional tone;
• respect differing viewpoints; and
• contribute to a constructive consultation environment.

Respectful communication remains mandatory throughout the entire consultation.

27. Professional Behaviour

Consultants shall demonstrate professionalism during every consultation.

Without limitation, Consultants shall:

• act honestly;
• exercise professional judgment;
• remain objective;
• maintain appropriate professional boundaries;
• avoid conflicts of interest;
• provide services within their competence;
• comply with applicable professional standards;
• comply with Platform Policies;
• respect User dignity; and
• conduct themselves in a manner consistent with the reputation of ConsulTOpen.

Users are likewise expected to behave respectfully and cooperate in good faith throughout consultations.

28. Disruptive Behaviour

The ConsulTOpen Platform maintains zero tolerance for conduct that materially disrupts consultations or compromises the safety, dignity or wellbeing of participants.

Disruptive behaviour may include:

• abusive language;
• threats;
• harassment;
• hate speech;
• discriminatory conduct;
• repeated interruptions;
• intimidation;
• inappropriate sexual behaviour;
• unauthorised recording;
• sharing obscene or explicit material;
• deliberate disruption of consultations;
• misuse of Platform features; or
• any other conduct reasonably considered inappropriate.

Where disruptive behaviour occurs:

• the Consultant may issue a reasonable warning where appropriate;
• the consultation may be paused;
• the consultation may be terminated where reasonably necessary;
• the incident may be reported to ConsulTOpen;
• Platform access may be reviewed; and
• further action may be taken under applicable Platform Policies.

29. Language of Consultation

Consultations shall ordinarily be conducted in the language selected during the booking process or otherwise agreed between the User and the Consultant.

Where both parties mutually agree, consultations may be conducted in another language supported by the Consultant.

Consultants shall:

• communicate clearly;
• use language appropriate to the User's level of understanding;
• avoid unnecessary technical terminology where simpler explanations are appropriate;

and

• make reasonable efforts to ensure effective communication throughout the

consultation.

Where language barriers materially prevent effective consultation, the User may be advised to book another Consultant better suited to the required language.

PART IV – CONSULTATION QUALITY STANDARDS

30. Session Structure

Consultants shall conduct every consultation in a structured, organised and professional manner appropriate to the nature of the service being provided.

Without limitation, a consultation should ordinarily include:

• an appropriate introduction;
• confirmation of the purpose of the consultation;
• understanding the User's concerns, objectives or requirements;
• professional discussion and guidance;
• clarification of relevant information;
• opportunity for User questions;
• summary of key discussion points;
• explanation of appropriate next steps where applicable; and
• professional conclusion of the consultation.

The precise structure of a consultation may vary depending upon the consultation category, professional judgment of the Consultant and individual User requirements.

31. Active Listening

Consultants shall actively listen to Users throughout every consultation.

Without limitation, Consultants shall:

• allow Users sufficient opportunity to speak;
• avoid unnecessary interruptions;
• seek clarification where appropriate;
• acknowledge User concerns respectfully;
• ask relevant follow-up questions;
• demonstrate attentiveness;
• maintain appropriate eye contact during video consultations where reasonably

possible;

• communicate empathy where appropriate;
• encourage meaningful dialogue; and
• ensure accurate understanding before providing guidance.

Active listening is an essential component of delivering effective professional services through the Platform.

32. User-centred Practice

Consultants shall place the legitimate interests, goals and wellbeing of the User at the centre of every consultation.

Accordingly, Consultants shall:

• understand the User's objectives;
• recognise individual circumstances;
• respect User autonomy;
• avoid imposing personal opinions;
• encourage informed decision-making;
• provide personalised guidance where appropriate;
• remain objective;
• communicate honestly;
• recognise professional limitations; and
• act in the best interests of the User within the scope of the consultation.

User-centred practice does not require Consultants to provide unlawful, unethical or professionally inappropriate advice.

33. Responsible Guidance

Consultants shall provide guidance responsibly, honestly and professionally.

Without limitation, Consultants shall:

• provide information based upon their professional competence;
• explain available options where appropriate;
• distinguish professional opinion from factual information where necessary;
• avoid exaggeration;
• avoid misleading statements;
• communicate limitations honestly;
• recommend additional professional assistance where appropriate;
• encourage realistic expectations; and
• exercise independent professional judgment at all times.

Consultants shall not knowingly provide information that is false, misleading or professionally irresponsible.

34. Evidence-based Practice

Where reasonably applicable, Consultants shall base their professional guidance upon recognised knowledge, accepted methodologies, relevant research and established professional practices.

Without limitation, Consultants shall:

• remain informed regarding developments within their profession;
• rely upon credible information;
• distinguish established knowledge from personal opinion;
• acknowledge uncertainty where it exists;
• avoid spreading misinformation;
• avoid unsupported claims;
• communicate limitations honestly;
• exercise critical professional judgment; and
• remain open to evolving professional standards.

Nothing contained herein prevents Consultants from exercising reasonable professional discretion based upon individual User circumstances.

35. Professional Boundaries

Consultants shall maintain appropriate professional boundaries throughout every consultation.

Without limitation, Consultants shall:

• maintain professional relationships with Users;
• avoid emotional exploitation;
• avoid financial exploitation;
• avoid manipulation;
• avoid inappropriate familiarity;
• avoid dependency relationships;
• respect User autonomy;
• remain objective;
• avoid conflicts of interest; and
• conduct themselves in accordance with recognised professional standards.

Professional boundaries shall continue to apply before, during and after consultations.

36. Session Objectives

Every consultation should have a clear and identifiable objective appropriate to the service booked by the User.

Session objectives may include, without limitation:

• career planning;
• educational guidance;
• internship guidance;
• resume review;
• interview preparation;
• mental wellness support;
• mentorship;
• professional development;
• scholarship guidance;
• certification planning;
• Career Roadmap guidance; or
• any other consultation objective supported by the Platform.

Consultants shall make reasonable efforts to ensure that the consultation remains focused upon the agreed objective while allowing appropriate flexibility where professionally justified.

37. Scope of Consultation

Each consultation shall be limited to the scope of the service booked by the User unless otherwise mutually agreed and permitted by ConsulTOpen.

Without limitation:

• a Career Counselling session does not automatically include Mental Wellness

counselling;

• a Resume Review session does not automatically include Interview Preparation;
• an Internship Guidance session does not automatically include Career Roadmap

planning;

• a Mentorship session does not automatically include therapy services;
• a Mental Wellness consultation does not automatically include medical diagnosis,

prescriptions or emergency intervention;

• Consultants shall not provide services outside their approved qualifications; and
• Users requiring additional services may be advised to schedule another consultation

with an appropriate Consultant.

Consultants shall clearly explain where a User's requirements extend beyond the scope of the booked consultation.

38. User Understanding

Consultants shall make reasonable efforts to ensure that Users understand the important information communicated during the consultation.

Without limitation, Consultants should:

• encourage questions;
• clarify misunderstandings;
• explain recommendations clearly;
• avoid unnecessary technical language;
• summarise important information;
• verify User understanding where appropriate;
• explain limitations honestly;
• discuss practical next steps where applicable; and
• encourage informed decision-making.

User understanding contributes significantly to the effectiveness of consultations.

39. Session Closure Checklist

Before concluding a consultation, Consultants should, where reasonably appropriate:

• summarise the principal discussion;
• address remaining User questions;
• clarify recommendations;
• explain any agreed action items;
• confirm User understanding;
• explain limitations of the consultation where appropriate;
• discuss optional follow-up consultations where beneficial;
• remind the User that outcomes cannot be guaranteed where applicable; and
• conclude the consultation professionally and respectfully.

The Session Closure Checklist is intended to promote consistency and quality across consultations.

40. Session Conclusion

Consultations shall conclude professionally upon expiry of the scheduled session duration or earlier where appropriate.

Upon conclusion of a consultation:

• both parties shall remain respectful;
• Consultants shall avoid abrupt termination;
• Users shall be given a reasonable opportunity to conclude the discussion;
• any agreed next steps may be summarised;
• future consultations may be discussed where appropriate;
• Platform procedures relating to ratings, feedback or follow-up may be completed; and
• applicable Platform Policies shall continue to govern the relationship.

The conclusion of a consultation shall not create any obligation for either party to schedule future consultations.

41. Optional Follow-up

Unless otherwise required by applicable law, Platform Policy or specific service arrangements, follow-up activities are optional.

Where a Consultant elects to provide follow-up assistance, such assistance may include:

• answering limited clarification questions;
• recommending educational resources;
• providing action plans;
• suggesting Career Roadmap milestones;
• recommending future consultations;
• sharing professional resources where appropriate; or
• other reasonable follow-up support.

Follow-up communication shall remain professional, proportionate and consistent with applicable Platform Policies.

Nothing contained in this Policy obligates Consultants to provide ongoing support outside the scope of the booked consultation unless expressly agreed through the Platform.

PART V – TECHNOLOGY & AI

42. Technology Standards

Consultants and Users shall utilise technology that reasonably supports the effective delivery of consultation services through the ConsulTOpen Platform.

Without limitation, participants shall:

• use compatible devices;
• maintain updated operating systems where reasonably possible;
• use supported web browsers or applications;
• ensure functioning microphones;
• ensure functioning cameras for video consultations;
• maintain adequate battery power or power supply;
• use secure internet connections where reasonably possible;
• promptly install critical software updates where appropriate;
• protect devices from malware and unauthorised access; and
• comply with technical requirements communicated by ConsulTOpen.

Neither ConsulTOpen nor the Consultant shall be responsible for interruptions arising solely from the other party's inadequate technology or equipment.

43. Connectivity Requirements

Users and Consultants shall make reasonable efforts to maintain reliable internet connectivity throughout the consultation.

Accordingly, participants should:

• use stable internet connections;
• minimise bandwidth interruptions;
• close unnecessary applications where appropriate;
• test internet connectivity before joining;
• reconnect promptly following disconnection;
• notify the other participant where reasonably possible if connectivity issues arise;
• maintain an alternative internet connection where reasonably practicable; and
• cooperate in restoring communication.

Where connectivity issues materially affect consultation quality, the provisions relating to Technical Interruptions shall apply.

44. Platform Usage

Every consultation shall be conducted exclusively through the authorised communication systems provided or approved by ConsulTOpen unless otherwise expressly authorised.

Users and Consultants shall:

• use authorised Platform features;
• comply with Platform instructions;
• avoid misuse of Platform tools;
• report technical issues promptly;
• maintain account security;
• protect login credentials;
• avoid unauthorised software affecting Platform operations;
• comply with applicable Platform Policies; and
• use the Platform solely for lawful purposes.

Participants shall not:

• interfere with Platform operations;
• manipulate Platform systems;
• bypass authorised booking processes;
• misuse communication tools;
• attempt unauthorised access;
• upload malicious software;
• compromise Platform security; or
• otherwise misuse Platform resources.

45. Platform Communication Standards

Communication during consultations shall remain professional, respectful and directly relevant to the purpose of the booked consultation.

Without limitation, Users and Consultants shall not:

• use abusive language;
• engage in harassment;
• make discriminatory remarks;
• engage in hate speech;
• intimidate another participant;
• deliberately insult or humiliate another participant;
• engage in unrelated political persuasion;
• engage in unrelated religious persuasion;
• promote unrelated commercial products or services;
• request personal favours unrelated to the consultation;
• pressure Users into purchasing additional services;
• exchange personal contact information for the purpose of bypassing the Platform; or
• otherwise engage in communication inconsistent with professional consultation

standards.

Consultants shall communicate clearly, respectfully and objectively throughout every consultation.

46. Artificial Intelligence Usage

ConsulTOpen may provide Artificial Intelligence tools to assist Consultants and Users during consultations.

Such Artificial Intelligence features may include:

• consultation summaries;
• documentation assistance;
• Career Roadmap support;
• educational recommendations;
• resume analysis;
• interview preparation assistance;
• productivity tools;
• communication assistance;
• scheduling assistance;
• knowledge support; and
• future Artificial Intelligence features introduced by ConsulTOpen.

Artificial Intelligence shall function solely as an assistive technology.

Consultants acknowledge that Artificial Intelligence:

• may generate inaccurate information;
• may generate incomplete information;
• may misunderstand User inputs;
• may produce outdated information;
• shall not replace professional judgment; and
• shall not independently determine professional recommendations.

Accordingly, Consultants shall:

• review all AI-generated outputs before relying upon them;
• verify material information where reasonably appropriate;
• exercise independent professional judgment;
• correct obvious inaccuracies;
• avoid over-reliance on Artificial Intelligence;
• protect User confidentiality while using AI tools; and
• remain solely responsible for every recommendation, opinion, conclusion and

professional service ultimately provided to the User.

Users acknowledge that Artificial Intelligence-assisted features are intended to support, and not replace, professional consultation.

47. Session Recording

Audio recording, video recording, screen recording or any other recording of consultations is prohibited unless the User and the Consultant have both provided their prior informed consent.

Where recording is permitted:

• consent shall be obtained before recording begins;
• participants shall be informed that recording is taking place;
• recordings shall be handled in accordance with applicable law;
• recordings shall comply with applicable Platform Policies;
• confidentiality obligations shall continue to apply;
• recordings shall not be misused;
• recordings shall not be publicly distributed without lawful authority; and
• recording may be discontinued at any time if consent is withdrawn, unless otherwise

required by applicable law.

Unauthorised recording of consultations may result in suspension, termination of Platform access or other lawful action considered appropriate by ConsulTOpen.

48. Technical Interruptions

Technical interruptions may occasionally affect consultations despite reasonable preparation.

Technical interruptions may include:

• internet failures;
• Platform outages;
• power failures;
• software failures;
• hardware failures;
• audio disruptions;
• video disruptions;
• server issues;
• telecommunications failures; or
• other unforeseen technical events.

Where a technical interruption occurs:

• both parties shall make reasonable efforts to restore the consultation promptly;
• participants should attempt to reconnect using the authorised Platform;
• either party may notify ConsulTOpen where assistance is required;
• Platform logs may be reviewed to determine the nature of the interruption;
• consultations may be rescheduled where appropriate in accordance with applicable

Platform Policies; and

• refunds or other remedies shall be governed by the applicable Refund Policy and

related Platform Policies.

ConsulTOpen shall use commercially reasonable efforts to maintain reliable Platform availability but does not guarantee uninterrupted operation of the Platform at all times.

PART VI – SAFETY & SPECIAL CIRCUMSTANCES

49. Confidentiality During Sessions

Every consultation conducted through the ConsulTOpen Platform shall be treated as confidential, subject to applicable law and Platform Policies.

Consultants shall maintain the confidentiality of all information obtained during consultations.

Without limitation, Consultants shall:

• protect User confidentiality;
• discuss User information only where professionally necessary;
• prevent unauthorised disclosure;
• safeguard consultation records;
• use confidential information solely for authorised professional purposes;
• comply with applicable confidentiality obligations;
• comply with the Privacy Policy;
• comply with the Consultant Terms & Conditions;
• comply with the Consultant Code of Conduct; and
• comply with applicable laws governing confidential information.

Users are likewise expected to respect the confidentiality of Consultants and other participants where applicable.

Confidentiality obligations shall continue after the consultation has concluded.

50. Privacy Protection

Consultants, Users and ConsulTOpen shall respect the privacy rights of every participant throughout the consultation process.

Without limitation:

• personal information shall be processed in accordance with applicable laws;
• access to personal information shall be restricted to authorised purposes;
• consultation information shall be protected against unauthorised access;
• personal data shall not be unnecessarily collected;
• participants shall avoid sharing unnecessary personal information;
• privacy settings provided by the Platform should be respected;
• data security measures shall be maintained where reasonably practicable; and
• every participant shall comply with the applicable Privacy Policy.

Nothing contained in this Policy limits the rights and obligations established under the ConsulTOpen Privacy Policy.

51. Parent Consent for Minor Users

Consultations involving Minor Users shall be conducted only in accordance with the Parent Consent Policy and applicable law.

Without limitation:

• valid parental or legal guardian consent shall be obtained before consultations where

required;

• Consultants shall verify consent where reasonably necessary;
• Parents or Legal Guardians may be required to participate where required by law or

Platform Policy;

• Consultants shall comply with applicable safeguarding requirements;
• the best interests of the Minor User shall remain the primary consideration; and
• consultations involving minors shall be conducted with heightened professional care.

ConsulTOpen reserves the right to refuse, suspend or terminate consultations involving Minor Users where appropriate consent cannot be verified.

52. Child Safety

The safety and wellbeing of Minor Users shall be of paramount importance.

Accordingly, Consultants shall:

• maintain appropriate professional boundaries;
• communicate respectfully;
• avoid inappropriate language;
• avoid inappropriate behaviour;
• comply with Child Safety requirements;
• comply with mandatory reporting obligations where applicable;
• immediately report safeguarding concerns where required by law;
• avoid any conduct capable of endangering a Minor User; and
• cooperate with investigations relating to child safety.

Any violation of Child Safety requirements may result in immediate suspension or permanent removal from the Platform together with any other lawful action considered appropriate.

53. Identity Misrepresentation

Users and Consultants shall participate in consultations only using their own verified identities.

Without limitation, no participant shall:

• impersonate another individual;
• share Platform accounts;
• allow another person to attend consultations in their place without authorisation;
• create fake identities;
• provide false identification documents;
• misrepresent professional qualifications;
• misrepresent age;
• misrepresent parental authority;
• create fraudulent Consultant profiles; or
• otherwise mislead another participant regarding identity.

Where identity misrepresentation is reasonably suspected, ConsulTOpen may suspend or terminate the consultation pending investigation.

54. Emergency Escalation Protocol

Consultants shall exercise professional judgment where they reasonably believe that a User may be experiencing an emergency requiring immediate intervention.

Without limitation, emergencies may include:

• imminent risk of suicide;
• imminent risk of self-harm;
• imminent risk of serious harm to another person;
• psychiatric emergencies;
• medical emergencies;
• safeguarding emergencies involving minors; or
• other circumstances requiring urgent intervention.

Where reasonably appropriate, Consultants should:

• remain calm;
• continue the consultation where safe and appropriate;
• encourage the User to contact local emergency services;
• encourage the User to seek immediate medical assistance;
• encourage the User to contact a trusted family member, guardian or emergency

contact;

• comply with applicable mandatory reporting obligations;
• document the incident where legally required; and
• notify ConsulTOpen through the designated escalation procedures as soon as

reasonably practicable.

Nothing contained in this Policy requires a Consultant to place themselves or another person at unreasonable risk.

55. Crisis Situations

Certain consultations may involve emotionally sensitive or crisis-related circumstances.

Where a Consultant reasonably believes that a User is experiencing a significant emotional or psychological crisis, the Consultant shall:

• remain professional;
• provide support within the limits of their competence;
• avoid making unrealistic assurances;
• avoid abandoning the consultation where immediate support can reasonably continue;
• recommend appropriate emergency or specialist services where necessary;
• recognise the limits of the Platform;
• maintain accurate professional judgment; and
• prioritise User safety.

ConsulTOpen is not an emergency response service.

Users requiring immediate emergency assistance should immediately contact local emergency services or the nearest appropriate emergency healthcare provider.

56. Mandatory Reporting

Consultants remain solely responsible for complying with every mandatory reporting obligation imposed by applicable law or recognised professional standards.

Without limitation, mandatory reporting obligations may relate to:

• child abuse;
• child exploitation;
• credible threats of violence;
• imminent suicide risk;
• imminent self-harm;
• reportable criminal conduct;
• court orders;
• lawful governmental requests;
• regulatory investigations;
• safeguarding obligations; and
• any other reporting obligation imposed by applicable law.

Nothing contained in this Policy shall prevent a Consultant from making disclosures required by law.

57. Referral to External Professionals

Consultants shall recognise the limits of their professional competence and the scope of services available through the ConsulTOpen Platform.

Where reasonably appropriate, Consultants should recommend referral to another suitably qualified professional or service.

Referrals may include:

• licensed psychologists;
• psychiatrists;
• medical practitioners;
• hospitals;
• emergency services;
• educational institutions;
• career specialists;
• legal professionals;
• financial professionals; or
• other appropriately qualified experts.

Consultants shall not attempt to provide services beyond their approved qualifications or areas of professional competence.

Any referral shall be made in good faith, based upon the Consultant's independent professional judgment and the legitimate interests of the User.

PART VII – SESSION MANAGEMENT

58. Cancellation Standards

Consultants and Users shall comply with the cancellation procedures prescribed by ConsulTOpen.

Consultation cancellations shall be governed by the applicable Terms & Conditions, Refund Policy and other Platform Policies.

Without limitation:

• cancellation requests shall be submitted through authorised Platform channels;
• Consultants shall provide advance notice wherever reasonably possible;
• Users shall cancel consultations through the Platform where they no longer intend to

attend;

• repeated cancellations may affect Platform performance metrics;
• emergency circumstances may be considered on a case-by-case basis; and
• ConsulTOpen reserves the right to determine the operational handling of cancellations

in accordance with applicable Platform Policies.

Nothing contained herein limits any refund or rescheduling rights otherwise available under applicable Platform Policies.

59. Rescheduling

Where permitted by applicable Platform Policies, consultations may be rescheduled by the User, the Consultant or ConsulTOpen.

Rescheduling may occur due to:

• Consultant unavailability;
• Consultant No-Show;
• eligible User requests;
• verified technical interruptions;
• emergency circumstances;
• Force Majeure events;
• Platform operational requirements;
• regulatory requirements; or
• other circumstances reasonably determined by ConsulTOpen.

Rescheduled consultations shall ordinarily retain the same consultation category unless otherwise agreed.

ConsulTOpen reserves the right to determine eligibility for rescheduling in accordance with applicable Platform Policies.

60. Refund Impact

Refund eligibility shall be determined exclusively in accordance with the applicable Refund Policy, Terms & Conditions and other Platform Policies.

Without limitation:

• Consultant No-Shows may entitle eligible Users to refunds or rescheduling;
• eligible technical failures may qualify for refunds or rescheduling;
• cancellations may affect refund eligibility;
• Platform investigations may be conducted before refund decisions are made;
• refunds shall be processed through authorised payment methods; and
• ConsulTOpen reserves the right to decline refund requests that do not satisfy

applicable Platform requirements.

Nothing contained in this Policy creates an automatic entitlement to a refund.

61. Session Notes

Consultants may, but are not required to, prepare professional session notes following consultations unless otherwise required by applicable law or professional obligations.

Where session notes are prepared, they shall:

• remain accurate;
• remain factual;
• maintain professional language;
• avoid unnecessary personal opinions;
• protect User confidentiality;
• comply with applicable law;
• comply with professional standards;
• comply with applicable Platform Policies; and
• be securely maintained where applicable.

Consultants remain solely responsible for complying with any legal or professional documentation obligations applicable to their profession.

62. Session Documentation by the Platform

ConsulTOpen may maintain operational records relating to consultations for legitimate business, legal and operational purposes.

Without limitation, Platform documentation may include:

• booking information;
• scheduled session details;
• Consultant allocation;
• attendance status;
• session commencement time;
• session conclusion time;
• consultation duration;
• Platform activity logs;
• technical logs;
• payment records;
• refund records;
• complaint records;
• quality assurance records; and
• other operational metadata reasonably necessary for Platform administration.

For the avoidance of doubt, Platform operational documentation does not, by itself, constitute audio recording, video recording or content recording of consultations.

Any recording of consultation content shall remain subject to the Session Recording provisions of this Policy.

63. Consultant Availability

Consultants shall maintain accurate availability information through the ConsulTOpen Platform.

Accordingly, Consultants shall:

• maintain updated schedules;
• honour confirmed bookings;
• promptly update periods of unavailability;
• minimise avoidable cancellations;
• avoid excessive rescheduling;
• respond to booking requests within reasonable timeframes;
• maintain reasonable professional availability while actively accepting bookings; and
• comply with Platform scheduling procedures.

Repeated failure to maintain accurate availability may affect Consultant performance evaluations or continued participation on the Platform.

64. Performance Metrics

ConsulTOpen may monitor Consultant performance for quality assurance, operational improvement, User protection and Platform management.

Without limitation, performance metrics may include:

• punctuality;
• attendance;
• Consultant No-Show rate;
• cancellation rate;
• rescheduling frequency;
• consultation completion rate;
• User ratings;
• User reviews;
• complaint history;
• response time;
• policy compliance;
• professionalism;
• communication quality;
• consultation consistency;
• quality assurance findings; and
• other reasonable performance indicators adopted by ConsulTOpen.

Performance metrics shall be used solely for legitimate operational, quality assurance and Platform improvement purposes.

65. User Feedback

Following consultations, Users may be invited to provide feedback regarding their consultation experience.

Feedback may include:

• overall satisfaction;
• professionalism;
• communication quality;
• punctuality;
• consultation quality;
• clarity of guidance;
• Platform experience;
• technical quality;
• suggestions for improvement; and
• other operational observations.

Consultants acknowledge that User feedback may contribute to:

• quality assurance;
• performance evaluations;
• Platform improvements;
• Consultant development;
• operational decisions; and
• User experience enhancements.

ConsulTOpen reserves the right to review, moderate or remove feedback that is fraudulent, abusive, defamatory or otherwise inconsistent with applicable Platform Policies.

66. Quality Assurance Reviews

ConsulTOpen may conduct periodic quality assurance reviews to maintain high standards across the Platform.

Quality assurance activities may include:

• review of operational records;
• review of consultation metrics;
• review of User feedback;
• review of complaint history;
• verification of Consultant credentials;
• assessment of policy compliance;
• performance trend analysis;
• operational audits;
• Consultant training recommendations; and
• other reasonable quality assurance activities.

Quality assurance reviews shall be conducted in accordance with applicable law and Platform Policies.

Nothing contained herein authorises the disclosure of confidential consultation content except where authorised by law, consent or applicable Platform Policy.

67. Continuous Improvement of Session Standards

ConsulTOpen is committed to continuously improving the quality, consistency and effectiveness of consultations conducted through the Platform.

Accordingly, ConsulTOpen may periodically review and improve this Policy based upon:

• User feedback;
• Consultant feedback;
• quality assurance reviews;
• complaint trends;
• operational experience;
• technological developments;
• Artificial Intelligence advancements;
• recognised professional standards;
• industry best practices;
• legal and regulatory developments;
• cybersecurity requirements; and
• other factors reasonably relevant to Platform operations.

Improvements implemented under this Section shall be reflected through updates to this Policy or other applicable Platform Policies, and shall become effective in accordance with the applicable amendment procedures.

PART VIII – ENFORCEMENT & GENERAL PROVISIONS

68. Non-compliance

Compliance with this Session Standards Policy is mandatory for every User and Consultant participating in consultations conducted through the ConsulTOpen Platform.

Failure to comply with this Policy may result in operational, contractual or legal consequences, depending upon the nature and seriousness of the non-compliance.

Without limitation, non-compliance may include:

• repeated lateness;
• repeated Consultant No-Shows;
• repeated User misconduct;
• violation of confidentiality obligations;
• breach of privacy obligations;
• unauthorised recording;
• identity misrepresentation;
• harassment;
• discrimination;
• abusive communication;
• professional misconduct;
• misuse of Artificial Intelligence;
• misuse of Platform features;
• violation of Child Safety requirements;
• fraudulent conduct; or
• any other material breach of this Policy.

ConsulTOpen reserves the unrestricted right to investigate suspected violations of this Policy and take appropriate action in accordance with applicable law and Platform Policies.

69. Corrective Action

Where ConsulTOpen reasonably determines that a User or Consultant has failed to comply with this Policy, appropriate corrective action may be taken.

Corrective action shall be proportionate to the nature, seriousness, frequency and impact of the relevant conduct.

Without limitation, corrective action may include:

• educational guidance;
• verbal counselling;
• written warnings;
• mandatory training;
• performance improvement measures;
• temporary restrictions on Platform features;
• rescheduling requirements;
• refund adjustments where applicable;
• additional verification requirements;
• enhanced monitoring;
• temporary suspension;
• permanent removal from the Platform;
• reporting to relevant authorities where required by law; or
• any other lawful measure considered reasonably necessary by ConsulTOpen.

Nothing contained herein limits the right of ConsulTOpen to take immediate action where User safety, legal compliance or Platform integrity requires urgent intervention.

70. Suspension

ConsulTOpen reserves the unrestricted right to temporarily suspend consultations, User Accounts or Consultant Accounts where reasonably necessary.

Suspension may occur where there are reasonable grounds to believe that:

• this Policy has been materially violated;
• Platform Policies have been violated;
• fraudulent activity has occurred;
• identity verification has failed;
• User safety is at risk;
• Child Safety requirements have been violated;
• confidentiality has been breached;
• privacy has been compromised;
• disruptive behaviour has occurred;
• criminal activity is reasonably suspected;
• Platform security has been compromised; or
• continued participation presents a material risk to Users or the Platform.

Where reasonably practicable, ConsulTOpen may provide notice of suspension and an opportunity to respond, except where immediate suspension is reasonably necessary to protect Users, preserve evidence, maintain Platform integrity or comply with applicable law.

71. Policy Amendments

ConsulTOpen reserves the unrestricted right to amend, revise, supplement, replace or update this Session Standards Policy at any time.

Without limitation, amendments may be made to reflect:

• changes in applicable law;
• judicial decisions;
• regulatory requirements;
• professional standards;
• technological developments;
• Artificial Intelligence advancements;
• cybersecurity requirements;
• Platform improvements;
• operational experience;
• User feedback;
• Consultant feedback;
• quality assurance findings;
• business requirements; or
• any other lawful operational necessity.

Material amendments may be communicated through:

• Website notices;
• Dashboard notifications;
• Email;
• SMS;
• WhatsApp;
• Push notifications;
• In-app notifications; or
• any other electronic communication channel considered appropriate by ConsulTOpen.

Continued use of the Platform following the effective date of an amendment shall constitute acceptance of the revised Policy to the fullest extent permitted by applicable law.

72. Severability

If any provision of this Session Standards Policy is determined by a court, tribunal or competent authority to be invalid, unlawful or unenforceable, such provision shall be enforced to the maximum extent permitted by applicable law.

The remaining provisions shall remain valid, binding and enforceable.

Where reasonably possible, the invalid provision shall be interpreted or modified in a manner that most closely reflects its original legal and operational intent while remaining legally enforceable.

73. No Waiver

Failure or delay by ConsulTOpen to exercise or enforce any right, remedy or provision available under this Policy shall not constitute:

• waiver;
• abandonment;
• estoppel;
• limitation of future enforcement; or
• relinquishment of any legal or contractual right.

Any waiver shall be valid only if expressly made in writing by an authorised representative of ConsulTOpen.

74. Relationship with Other Policies

This Session Standards Policy forms an integral part of the comprehensive legal and operational framework governing the ConsulTOpen Platform.

This Policy shall be read together with:

• Terms & Conditions;
• Consultant Terms & Conditions;
• Consultant Code of Conduct;
• Consultant Onboarding Handbook;
• Privacy Policy;
• Cookie & Data Retention Policy;
• Intellectual Property Policy;
• AI Usage Disclaimer;
• Recommendation Disclaimer;
• Career Guidance Disclaimer;
• Mental Wellness Disclaimer;
• Grievance Redressal Policy;
• Community Guidelines;
• Child Safety Policy;
• Parent Consent Policy; and
• every future Platform Policy published by ConsulTOpen.

Where any inconsistency exists between this Policy and another Platform Policy, the more specific provision governing consultation standards shall prevail with respect to the relevant subject matter unless otherwise required by applicable law.

75. Contact Information

For questions, concerns, complaints, notices or communications relating to this Session Standards Policy, Users and Consultants may contact ConsulTOpen through the following authorised channels:

Support Email: support@consultopen.com

Legal Email: consultopen1@gmail.com

Consultant Relations: support@consultopen.com

Founder & Grievance Officer: Abhinav Saini

Official Email: abhinav@consultopen.com

Contact Number: +91 9717972908

Registered Office:

House No. 20, First Floor, Khasra No. 630, Pahari Colony, Ghitorni Enclave, New Delhi – 110030, India

Official Website: https://consultopen.com

ConsulTOpen shall use commercially reasonable efforts to acknowledge and respond to communications relating to this Policy within a reasonable period, subject to identity verification, applicable law and the complexity of the matter.

76. Effective Date

This Session Standards Policy shall become effective on the Effective Date specified in the Document Control section.

By booking, joining, participating in or conducting any consultation through the ConsulTOpen Platform, every User and Consultant acknowledges that they have read, understood and agree to comply with this Session Standards Policy together with every other applicable Platform Policy.

Nothing contained in this Policy shall limit any rights, obligations or remedies available under applicable law or under any other binding agreement between the participant and ConsulTOpen.