Consultant Code of Conduct

PART I – PRELIMINARY PROVISIONS

1. Introduction

Welcome to ConsulTOpen.

This Consultant Code of Conduct ("Code") establishes the professional, ethical and behavioural standards expected from every Consultant providing services through the ConsulTOpen Platform.

The purpose of this Code is to promote professionalism, integrity, ethical practice, User safety and high-quality service delivery while protecting the interests of Users, Consultants and ConsulTOpen.

Every Consultant represents both their own professional reputation and the reputation of ConsulTOpen.

Accordingly, Consultants are expected to conduct themselves with honesty, competence, respect, professionalism and accountability at all times while interacting with Users, other Consultants, Platform personnel and third parties.

This Code applies to every professional activity carried out through or in connection with the ConsulTOpen Platform, including, without limitation:

• career counselling;
• mental wellness counselling;
• therapy services;
• educational guidance;
• mentorship;
• coaching;
• Career Roadmap consultations;
• resume reviews;
• interview preparation;
• internship guidance;
• scholarship guidance;
• certification guidance;
• Artificial Intelligence-assisted consultations;
• written communications;
• voice consultations;
• video consultations;
• Platform messaging;
• social interactions relating to Platform services; and
• every other professional activity authorised by ConsulTOpen.

Compliance with this Code is a continuing condition of providing services through the Platform.

2. Purpose

The purpose of this Code is to establish uniform standards of professional conduct applicable to every Consultant engaged through ConsulTOpen.

Without limitation, this Code governs:

• professional behaviour;
• ethical responsibilities;
• communication standards;
• consultation quality;
• User interactions;
• confidentiality;
• privacy;
• Child Safety;
• professional independence;
• Artificial Intelligence usage;
• Platform conduct;
• conflict of interest;
• digital professionalism;
• reporting obligations;
• disciplinary measures; and
• every other matter reasonably connected with professional conduct on the Platform.

This Code is intended to promote consistency, accountability, trust and excellence across the ConsulTOpen Consultant network.

3. Scope

This Code applies to every Consultant approved or authorised to provide services through the ConsulTOpen Platform.

Without limitation, this Code applies to:

• Career Counsellors;
• Psychologists;
• Therapists;
• Mental Health Professionals;
• Academic Advisors;
• Industry Mentors;
• Internship Advisors;
• Educational Consultants;
• Professional Coaches;
• Subject Matter Experts;
• Enterprise Consultants;
• Guest Consultants;
• Beta Consultants; and
• every future category of Consultant recognised by ConsulTOpen.

This Code applies irrespective of:

• consultation format;
• pricing model;
• subscription model;
• geographical location;
• number of Users served;
• consultation duration;
• communication medium; or
• future Platform services.

4. Core Professional Values

Every Consultant shall uphold the following fundamental professional values while providing services through the Platform:

• integrity;
• honesty;
• professionalism;
• respect;
• empathy;
• accountability;
• fairness;
• impartiality;
• competence;
• confidentiality;
• inclusiveness;
• transparency;
• ethical decision-making;
• continuous improvement;
• User safety; and
• responsible use of technology.

Consultants shall exercise sound professional judgment and place the legitimate interests, dignity and wellbeing of Users at the centre of every professional interaction.

5. Relationship with Other Policies

This Consultant Code of Conduct forms an integral part of the ConsulTOpen legal and operational framework.

It shall be read together with:

• Consultant Terms & Conditions;
• Terms & Conditions;
• Privacy Policy;
• Cookie & Data Retention Policy;
• Intellectual Property Policy;
• AI Usage Disclaimer;
• Recommendation Disclaimer;
• Career Guidance Disclaimer;
• Mental Wellness Disclaimer;
• Grievance Redressal Policy;
• Child Safety Policy;
• Parent Consent Policy;
• Consultant Onboarding Handbook; and
• every future Platform Policy published by ConsulTOpen.

Compliance with this Code does not replace compliance with applicable laws, professional regulations or licensing requirements.

Where any inconsistency exists between this Code and another Platform Policy, the more specific provision governing Consultant conduct shall prevail with respect to the relevant subject matter unless otherwise required by applicable law.

6. Amendments

ConsulTOpen reserves the unrestricted right to amend, revise, supplement, replace or update this Code whenever reasonably necessary.

Without limitation, amendments may be made to reflect:

• changes in applicable law;
• regulatory guidance;
• professional standards;
• technological developments;
• Artificial Intelligence advancements;
• Platform improvements;
• User safety requirements;
• operational needs;
• business developments; or
• other lawful requirements.

Material amendments may be communicated through:

• Website notices;
• Dashboard notifications;
• Email;
• SMS;
• WhatsApp;
• Push notifications;
• In-app notifications; or
• any other electronic communication channel considered appropriate by ConsulTOpen.

Continued provision of services through the Platform after the effective date of any amendment shall constitute acceptance of the revised Code.

7. Acceptance

This Code constitutes an electronic record and forms part of the Consultant's contractual obligations with ConsulTOpen.

A Consultant shall be deemed to have accepted this Code by:

• submitting a Consultant application;
• completing onboarding;
• activating a Consultant Account;
• accepting consultation requests;
• conducting consultations through the Platform;
• accessing Consultant resources;
• using Platform technologies; or
• otherwise providing professional services through ConsulTOpen.

Electronic acceptance shall possess the same legal validity and enforceability as a handwritten signature to the fullest extent permitted under applicable law.

Every Consultant acknowledges that compliance with this Code is mandatory throughout the duration of their engagement with ConsulTOpen.

PART II – PROFESSIONAL BEHAVIOUR

8. Professional Conduct

Consultants shall conduct themselves professionally, ethically and respectfully at all times while representing themselves and the ConsulTOpen Platform.

Without limitation, every Consultant shall:

• act honestly and professionally;
• maintain integrity;
• exercise sound professional judgment;
• demonstrate competence;
• maintain courtesy and respect;
• protect User dignity;
• remain objective;
• avoid abusive behaviour;
• maintain appropriate emotional composure;
• comply with applicable professional standards;
• comply with Platform Policies; and
• conduct themselves in a manner that promotes confidence in the ConsulTOpen

Platform.

Consultants shall avoid any conduct that may reasonably damage the reputation of Users, fellow Consultants or ConsulTOpen.

9. Respectful Communication

Consultants shall communicate respectfully, professionally and constructively with every User and every other person interacting through the Platform.

Accordingly, Consultants shall:

• use polite language;
• communicate clearly;
• actively listen;
• respond respectfully;
• explain information accurately;
• avoid intimidation;
• avoid humiliation;
• avoid offensive language;
• remain patient;
• encourage respectful dialogue;
• recognise cultural differences; and
• maintain professionalism throughout every interaction.

Consultants shall not engage in communication that is abusive, threatening, insulting, discriminatory, manipulative or otherwise inappropriate.

10. Professional Boundaries

Consultants shall establish and maintain appropriate professional boundaries with every User.

Without limitation, Consultants shall:

• maintain professional relationships;
• avoid dependency relationships;
• avoid emotional exploitation;
• avoid financial exploitation;
• maintain appropriate communication;
• avoid excessive familiarity;
• respect User autonomy;
• maintain objectivity;
• avoid personal involvement beyond professional requirements; and
• conclude professional relationships appropriately where necessary.

Professional boundaries shall be maintained during and after consultations.

11. Equality & Non-discrimination

Consultants shall treat every User fairly, respectfully and without unlawful discrimination.

Consultants shall not discriminate directly or indirectly on the basis of:

• age;
• disability;
• race;
• ethnicity;
• nationality;
• religion;
• language;
• gender;
• gender identity;
• sexual orientation;
• marital status;
• socioeconomic status;
• educational background;
• political opinion;
• health status; or
• any other characteristic protected under applicable law.

Consultants shall provide services based upon professional judgment, User needs and applicable professional standards.

12. Cultural & Religious Sensitivity

Consultants shall recognise, respect and appropriately accommodate the cultural, religious, linguistic and social diversity of Users wherever reasonably possible.

Without limitation, Consultants shall:

• respect cultural practices;
• respect religious beliefs;
• avoid imposing personal beliefs;
• avoid stereotyping;
• avoid cultural bias;
• recognise individual differences;
• communicate inclusively;
• remain culturally sensitive;
• acknowledge differing perspectives; and
• provide services without prejudice.

Consultants shall ensure that personal beliefs do not improperly influence professional judgment or the quality of services provided.

13. Integrity & Honesty

Consultants shall maintain the highest standards of honesty and integrity in every aspect of their professional activities.

Accordingly, Consultants shall not:

• make false representations;
• exaggerate qualifications;
• exaggerate experience;
• falsify documents;
• provide misleading information;
• conceal material facts;
• manipulate consultation records;
• manipulate reviews or ratings;
• engage in deceptive marketing;
• knowingly provide inaccurate information; or
• otherwise engage in dishonest conduct.

Consultants shall promptly correct any material error or misunderstanding that may affect a User.

14. Professional Appearance

Consultants participating in video consultations or other visual interactions shall maintain a professional appearance consistent with the dignity of their profession.

Without limitation, Consultants shall:

• wear appropriate attire;
• maintain appropriate personal hygiene;
• use professional profile photographs;
• ensure suitable backgrounds;
• maintain adequate lighting;
• minimise unnecessary distractions;
• present themselves professionally; and
• maintain an environment appropriate for confidential consultations.

Professional appearance shall promote confidence, trust and respect throughout every consultation.

15. Punctuality

Consultants shall respect the scheduled consultation times of Users.

Accordingly, Consultants shall:

• attend consultations punctually;
• begin sessions on time where reasonably possible;
• notify Users of unavoidable delays;
• minimise cancellations;
• minimise unnecessary rescheduling;
• manage appointments responsibly;
• respect scheduled consultation durations;
• conclude consultations professionally; and
• comply with Platform scheduling requirements.

Repeated lateness, missed appointments or avoidable scheduling failures may result in performance review or disciplinary action in accordance with applicable Platform Policies.

PART III – CONSULTATION STANDARDS

16. Session Preparation

Consultants shall adequately prepare for every consultation before engaging with a User.

Without limitation, Consultants shall:

• review available User information where appropriate;
• understand the purpose of the consultation;
• verify appointment details;
• ensure familiarity with relevant Platform tools;
• prepare necessary educational resources;
• ensure a suitable consultation environment;
• test required technology before the session;
• maintain uninterrupted availability during the scheduled consultation;
• minimise distractions; and
• be professionally prepared to provide services within their approved area of expertise.

Consultants shall not knowingly begin consultations while unprepared, distracted or otherwise unable to provide professional services.

17. Consultation Quality

Consultants shall strive to deliver professional services of consistently high quality.

Without limitation, Consultants shall:

• provide accurate information to the best of their professional knowledge;
• actively listen to Users;
• communicate clearly;
• encourage informed decision-making;
• tailor guidance to individual User circumstances where appropriate;
• remain respectful throughout the consultation;
• maintain professional objectivity;
• provide practical and realistic guidance;
• recognise the limits of their expertise; and
• recommend referral to another qualified professional where appropriate.

Consultants shall continuously seek to improve the quality of their professional services through reflection, learning and constructive feedback.

18. Communication Standards

Consultants shall communicate professionally throughout every interaction with Users.

Accordingly, Consultants shall:

• use clear and understandable language;
• explain professional concepts appropriately;
• answer questions honestly;
• avoid misleading statements;
• maintain patience;
• remain courteous;
• avoid unnecessarily technical language where simpler explanations are appropriate;
• encourage respectful dialogue;
• communicate truthfully; and
• maintain professional tone throughout every consultation.

Consultants shall avoid creating unnecessary fear, unrealistic expectations or confusion through their communication.

19. User-centred Practice

Consultants shall place the legitimate interests, wellbeing and autonomy of Users at the centre of every professional interaction.

Without limitation, Consultants shall:

• respect User choices;
• encourage informed decision-making;
• recognise individual circumstances;
• avoid imposing personal opinions;
• respect differing goals;
• support User autonomy;
• encourage realistic expectations;
• recognise personal limitations;
• provide services compassionately; and
• promote the long-term wellbeing of Users.

Consultants shall avoid allowing personal preferences, financial interests or external influences to compromise User-centred professional practice.

20. Evidence-based Practice

Consultants shall, wherever reasonably practicable, base their professional guidance upon recognised knowledge, accepted professional methodologies, relevant research and established best practices.

Without limitation, Consultants shall:

• remain informed regarding developments within their profession;
• distinguish established knowledge from personal opinion;
• avoid spreading misinformation;
• rely upon credible sources where appropriate;
• acknowledge uncertainty where it exists;
• communicate limitations honestly;
• avoid unsupported claims;
• recommend reputable resources where appropriate;
• exercise professional judgment responsibly; and
• remain open to updated evidence and evolving professional standards.

Consultants shall not knowingly provide advice that lacks any reasonable professional basis.

21. Responsible Recommendations

Consultants shall ensure that recommendations provided through the Platform are responsible, balanced and appropriate to the individual User's circumstances.

Accordingly, Consultants shall:

• consider relevant information;
• explain available options;
• communicate limitations;
• avoid unnecessary pressure;
• encourage independent decision-making;
• disclose uncertainty where appropriate;
• recommend referrals where necessary;
• remain objective;
• avoid conflicts of interest; and
• exercise independent professional judgment.

Recommendations shall always be intended to support—not replace—the User's own informed decisions.

22. No Guarantees

Consultants shall not promise or imply guaranteed outcomes arising from their professional services.

Without limitation, Consultants shall not guarantee:

• admission to educational institutions;
• examination success;
• internship selection;
• employment;
• promotions;
• salary levels;
• entrepreneurial success;
• scholarship approval;
• certification success;
• therapeutic recovery;
• emotional improvement;
• business success;
• immigration outcomes; or
• any other educational, professional or personal outcome.

Where future outcomes are discussed, Consultants shall clearly explain that such outcomes depend upon numerous factors beyond their control.

23. Documentation Standards

Where consultation records are created or maintained, Consultants shall ensure that such documentation is accurate, professional, objective and prepared in accordance with applicable laws, professional obligations and Platform requirements.

Without limitation, documentation shall:

• accurately reflect consultation activities;
• remain factual;
• avoid misleading statements;
• maintain professional language;
• protect User confidentiality;
• be prepared promptly where appropriate;
• comply with legal requirements;
• comply with professional standards;
• avoid unnecessary personal opinions; and
• be securely maintained where applicable.

Consultants shall not falsify, alter or intentionally omit material information from consultation records.

24. Follow-up Conduct

Where follow-up communication or follow-up consultations occur, Consultants shall continue to maintain the same professional standards applicable to the initial consultation.

Without limitation, Consultants shall:

• maintain respectful communication;
• provide appropriate clarification where reasonably necessary;
• honour agreed follow-up commitments;
• maintain professional boundaries;
• avoid creating dependency;
• avoid excessive or inappropriate communication;
• encourage User independence;
• refer Users where appropriate;
• document follow-up activities where legally required; and
• comply with every applicable Platform Policy.

Follow-up interactions shall remain professional, proportionate and directed solely toward the legitimate professional interests of the User.

PART IV – PROFESSIONAL ETHICS

25. Confidentiality

Consultants shall maintain the confidentiality of all information obtained through their professional relationship with Users and through the ConsulTOpen Platform.

Without limitation, Consultants shall:

• protect User confidentiality;
• access information only where professionally necessary;
• use confidential information solely for authorised purposes;
• prevent unauthorised disclosure;
• securely handle consultation records;
• maintain appropriate safeguards;
• comply with applicable confidentiality obligations;
• comply with Platform Policies; and
• comply with applicable laws.

Consultants shall not:

• disclose confidential information without lawful authority;
• discuss User information in public places;
• share consultation details with unauthorised persons;
• use confidential information for personal benefit;
• sell or transfer User information;
• publish identifiable User information; or
• otherwise misuse confidential information.

Confidentiality obligations shall survive the termination of the Consultant's engagement with ConsulTOpen.

26. Privacy

Consultants shall respect and protect the privacy of every User.

Without limitation, Consultants shall:

• comply with the ConsulTOpen Privacy Policy;
• comply with applicable data protection laws;
• collect only information reasonably necessary for professional services;
• avoid unnecessary collection of personal information;
• protect personal data from unauthorised access;
• securely use Platform technologies;
• report suspected privacy incidents promptly;
• cooperate during privacy investigations;
• delete or return information where legally required; and
• respect User privacy at all times.

Consultants shall not access, copy, retain or disclose User information except where authorised by applicable law or Platform Policy.

27. Child Safety

Consultants providing services involving Minor Users shall prioritise the safety, dignity and wellbeing of every child.

Without limitation, Consultants shall:

• comply with the Child Safety Policy;
• comply with the Parent Consent Policy;
• maintain appropriate professional boundaries;
• communicate appropriately with minors;
• encourage parental involvement where appropriate and legally required;
• report child safety concerns in accordance with applicable law;
• cooperate during safeguarding investigations;
• protect children from exploitation;
• maintain professional conduct at all times; and
• place the best interests of the child at the centre of every professional interaction.

Consultants shall immediately report any reasonable suspicion of child abuse, neglect, exploitation or other safeguarding concern through the appropriate legal or Platform reporting channels.

28. Conflict of Interest

Consultants shall avoid situations that may create actual, potential or perceived conflicts of interest.

Without limitation, Consultants shall disclose to ConsulTOpen any circumstance involving:

• financial interests;
• personal relationships;
• family relationships;
• competing business interests;
• referral incentives;
• commercial partnerships;
• external employment creating conflicting obligations;
• ownership interests;
• gifts capable of influencing professional judgment; or
• any other circumstance reasonably capable of affecting impartiality.

Where a conflict exists, Consultants shall prioritise User welfare and comply with any directions issued by ConsulTOpen regarding the management of such conflict.

29. No Dual Relationships

Consultants shall maintain strictly professional relationships with Users and avoid dual relationships that could reasonably impair professional judgment or exploit User trust.

Without limitation, Consultants shall avoid:

• romantic relationships with Users;
• sexual relationships with Users;
• financial relationships unrelated to authorised Platform services;
• business partnerships with Users;
• accepting inappropriate personal favours;
• borrowing money from Users;
• lending money to Users;
• becoming personally dependent upon Users;
• encouraging inappropriate emotional dependency; or
• any other relationship that may compromise professional objectivity.

Where an unavoidable dual relationship arises, the Consultant shall immediately disclose the matter to ConsulTOpen and take appropriate steps to protect the interests of the User.

30. Gifts & Benefits

Consultants shall exercise professional judgment when offered gifts, hospitality or other benefits by Users or third parties.

Consultants shall not:

• solicit gifts;
• request personal favours;
• request financial benefits;
• request expensive hospitality;
• accept benefits that may influence professional judgment;
• exploit User generosity; or
• create any expectation that gifts will influence professional services.

Nominal gifts of insignificant value may be accepted only where doing so does not compromise professional independence, create a conflict of interest or violate applicable law or Platform Policy.

ConsulTOpen may require disclosure of gifts or benefits where reasonably appropriate.

31. Financial Integrity

Consultants shall conduct every financial interaction with honesty, transparency and integrity.

Without limitation, Consultants shall not:

• demand unauthorised payments;
• request off-platform payments;
• manipulate consultation fees;
• misrepresent pricing;
• inflate consultation durations for financial gain;
• encourage Users to bypass Platform payment systems;
• misuse promotional programmes;
• manipulate refunds;
• falsify invoices;
• participate in financial fraud; or
• otherwise misuse Platform payment systems.

Every financial transaction relating to Platform services shall be conducted only through authorised ConsulTOpen payment mechanisms unless expressly approved in writing.

32. Professional Independence

Consultants shall maintain independent professional judgment while providing services through the Platform.

Professional decisions shall be based upon:

• recognised professional standards;
• applicable laws;
• User welfare;
• available information;
• professional competence;
• ethical responsibilities;
• evidence-based practice where appropriate; and
• independent professional judgment.

Consultants shall not allow:

• financial incentives;
• commercial pressure;
• personal bias;
• external influence;
• personal relationships;
• discrimination;
• Platform popularity;
• User pressure; or
• any other improper influence

to compromise the quality, objectivity or integrity of their professional services.

Nothing contained in this Code shall require a Consultant to act contrary to applicable law, recognised professional ethics or mandatory professional obligations.

PART V – PLATFORM EXPECTATIONS

33. Platform Usage

Consultants shall use the ConsulTOpen Platform responsibly, professionally and solely for authorised purposes.

Without limitation, Consultants shall:

• comply with all applicable Platform Policies;
• use Platform features responsibly;
• protect Platform integrity;
• cooperate with Platform administrators;
• use authorised communication channels;
• promptly report technical issues;
• maintain accurate availability;
• respond professionally to Users;
• respect Platform operational procedures; and
• comply with applicable laws while using the Platform.

Consultants shall not:

• misuse Platform features;
• interfere with Platform operations;
• attempt unauthorised access;
• manipulate booking systems;
• manipulate ratings or reviews;
• create fake accounts;
• impersonate another individual;
• circumvent Platform processes;
• introduce malicious software;
• interfere with Platform security; or
• otherwise misuse the Platform.

34. AI Usage

ConsulTOpen may make Artificial Intelligence tools available to Consultants to improve efficiency and enhance service delivery.

Artificial Intelligence may assist with:

• consultation summaries;
• documentation support;
• Career Roadmaps;
• educational resources;
• resume analysis;
• productivity assistance;
• communication assistance;
• scheduling assistance;
• research support; and
• future Artificial Intelligence features introduced by ConsulTOpen.

Consultants acknowledge that Artificial Intelligence:

• is an assistance tool only;
• may produce inaccurate information;
• may generate incomplete information;
• may misunderstand User inputs;
• may become outdated; and
• shall not replace independent professional judgment.

Consultants shall:

• review every AI-generated output before sharing it with a User;
• exercise independent professional judgment;
• correct obvious inaccuracies;
• avoid overreliance on AI;
• protect User confidentiality when using AI features; and
• remain fully responsible for every recommendation, opinion and professional service

ultimately provided.

35. Digital Professionalism & Technology Standards

Consultants shall maintain professional standards while providing services through digital communication technologies.

Without limitation, Consultants shall:

• use reliable internet connectivity;
• maintain functioning audio equipment;
• maintain functioning video equipment where applicable;
• ensure appropriate lighting;
• use professional camera positioning;
• maintain an appropriate consultation environment;
• minimise background noise;
• avoid unnecessary interruptions;
• use professional display names;
• use appropriate profile photographs;
• maintain appropriate virtual backgrounds where necessary;
• protect confidential information displayed on-screen;
• secure personal devices;
• use updated software;
• maintain cybersecurity best practices; and
• ensure that technology supports a professional User experience.

Consultants shall avoid multitasking, unnecessary distractions or conduct that may reduce the quality of consultations.

36. Profile Accuracy

Consultants shall maintain complete, accurate and up-to-date professional profiles at all times.

Without limitation, Consultant profiles shall accurately reflect:

• qualifications;
• licences;
• certifications;
• experience;
• professional specialisations;
• languages spoken;
• consultation fees;
• availability;
• profile photographs;
• biographies;
• achievements; and
• every other publicly displayed professional detail.

Consultants shall promptly update any material change affecting their profile.

Knowingly providing false, misleading or outdated profile information constitutes a breach of this Code.

37. Off-platform Communication

Consultants shall respect the communication systems established by ConsulTOpen.

Without prior written authorisation from ConsulTOpen, Consultants shall not:

• encourage Users to communicate outside the Platform;
• request personal contact details for unauthorised purposes;
• solicit off-platform consultations;
• accept unauthorised direct payments;
• attempt to bypass Platform systems;
• encourage Users to avoid Platform fees;
• move consultations to unauthorised communication channels; or
• otherwise interfere with the Platform's authorised communication processes.

Nothing contained herein prevents communication expressly authorised by ConsulTOpen or required by applicable law.

38. Social Media Conduct

Consultants shall conduct themselves professionally on social media where their conduct may reasonably affect the reputation of ConsulTOpen or the trust of Users.

Without limitation, Consultants shall not:

• disclose confidential User information;
• publish misleading statements regarding the Platform;
• falsely represent ConsulTOpen;
• impersonate other professionals;
• harass Users online;
• engage in abusive conduct;
• make false advertising claims;
• publish defamatory content;
• misuse Platform branding; or
• otherwise damage the reputation of ConsulTOpen.

Consultants remain free to express lawful personal opinions, provided such opinions are clearly distinguished from official Platform communications and do not violate applicable law or Platform Policies.

39. Continuous Professional Development

Consultants are expected to maintain and improve their professional competence throughout their engagement with ConsulTOpen.

Without limitation, Consultants are encouraged to:

• update professional knowledge;
• participate in continuing education;
• maintain relevant certifications;
• remain informed regarding industry developments;
• improve communication skills;
• enhance digital competencies;
• develop new professional skills;
• participate in training programmes;
• remain informed regarding ethical standards; and
• continuously improve consultation quality.

Where required by applicable law or ConsulTOpen, Consultants may be required to complete mandatory training programmes before continuing to provide services.

40. Reputation Protection

Every Consultant shall contribute to maintaining the reputation, credibility and public trust associated with ConsulTOpen.

Accordingly, Consultants shall:

• uphold professional standards;
• comply with Platform Policies;
• communicate respectfully;
• maintain ethical conduct;
• protect User trust;
• avoid conduct likely to damage the Platform's reputation;
• cooperate with Platform investigations;
• report significant misconduct where appropriate;
• support a respectful professional community; and
• conduct themselves in a manner consistent with the values of ConsulTOpen.

Consultants acknowledge that their conduct may directly influence User confidence in the Platform.

Accordingly, every Consultant is expected to uphold the highest standards of professionalism both during and, where reasonably connected with Platform services, outside consultations.

PART VI – PROHIBITED CONDUCT

41. Professional Misconduct

Consultants shall not engage in any conduct that is inconsistent with recognised professional standards, applicable law, Platform Policies or the trust placed in them by Users.

Without limitation, professional misconduct includes:

• practising beyond professional competence;
• providing services outside approved expertise;
• knowingly providing false or misleading advice;
• breaching professional ethics;
• repeated failure to maintain consultation standards;
• repeated neglect of professional responsibilities;
• refusal to cooperate with lawful Platform investigations;
• repeated violations of Platform Policies;
• conduct that compromises User safety;
• abuse of professional authority;
• exploitation of User trust; or
• any other conduct reasonably considered inconsistent with professional practice.

Professional misconduct may result in disciplinary action irrespective of whether criminal or civil proceedings are initiated.

42. Harassment

Consultants shall maintain a respectful, safe and inclusive environment for every User and every person interacting through the Platform.

Consultants shall not engage in any form of harassment, including but not limited to:

• verbal harassment;
• written harassment;
• emotional harassment;
• psychological harassment;
• discriminatory harassment;
• bullying;
• intimidation;
• threats;
• abusive language;
• offensive comments;
• repeated unwanted communication;
• retaliation against Users;
• retaliation against complainants; or
• any other conduct that creates an intimidating, hostile or offensive environment.

Harassment is strictly prohibited irrespective of whether it occurs during consultations, Platform communications or other interactions connected with ConsulTOpen.

43. Sexual Misconduct

Consultants shall maintain strict professional boundaries with every User.

Without limitation, Consultants shall not:

• engage in sexual harassment;
• make sexually suggestive remarks;
• request sexual favours;
• engage in unwanted romantic communication;
• engage in inappropriate physical behaviour;
• send sexually explicit content;
• request intimate photographs or videos unless professionally and legally justified;
• exploit emotional vulnerability for romantic purposes;
• initiate romantic relationships arising from professional consultations; or
• otherwise engage in inappropriate sexual conduct.

Any allegation of sexual misconduct shall be treated with the utmost seriousness and may result in immediate suspension pending investigation.

44. Fraud & Misrepresentation

Consultants shall act honestly in every professional and commercial interaction.

Consultants shall not:

• submit forged qualifications;
• submit forged licences;
• impersonate another professional;
• falsify consultation records;
• manipulate consultation durations;
• create fake User accounts;
• manipulate Platform ratings or reviews;
• misrepresent professional experience;
• provide false advertising;
• manipulate payment systems;
• submit false reimbursement claims;
• engage in identity fraud;
• engage in financial fraud; or
• otherwise deceive Users or ConsulTOpen.

Fraudulent conduct may result in immediate termination and referral to the appropriate legal or regulatory authorities where applicable.

45. Substance Abuse

Consultants shall not provide professional services while impaired by alcohol, illegal drugs, misuse of prescription medication or any other substance that materially affects professional competence.

Consultants shall not:

• attend consultations while intoxicated;
• attend consultations while impaired;
• encourage unlawful substance use;
• distribute prohibited substances;
• consume intoxicating substances during consultations; or
• otherwise compromise User safety due to substance impairment.

Where impairment reasonably appears to affect professional performance, ConsulTOpen may immediately suspend the Consultant pending further review.

46. Criminal Conduct

Consultants shall comply with every applicable law while providing services through the Platform.

Without limitation, Consultants shall not engage in:

• fraud;
• identity theft;
• cybercrime;
• bribery;
• corruption;
• money laundering;
• terrorism-related activities;
• child exploitation;
• human trafficking;
• unlawful discrimination;
• criminal intimidation;
• unlawful disclosure of confidential information;
• intellectual property infringement;
• financial crime; or
• any other criminal conduct.

Where criminal proceedings, regulatory investigations or law enforcement actions reasonably affect User safety or Platform integrity, ConsulTOpen may take immediate action, including suspension or termination of the Consultant Account.

47. Reporting Obligations

Consultants have an ongoing professional responsibility to promptly report serious concerns affecting User safety, Platform integrity or compliance with applicable law.

Without limitation, Consultants shall promptly report:

• suspected child abuse;
• suspected child exploitation;
• imminent risk of self-harm;
• imminent risk of suicide;
• credible threats of violence;
• significant safeguarding concerns;
• serious confidentiality breaches;
• privacy incidents;
• cybersecurity incidents;
• fraudulent activity;
• criminal conduct connected with the Platform;
• professional misconduct by another Consultant;
• significant conflicts of interest;
• material violations of Platform Policies; or
• any other matter reasonably requiring immediate attention.

Reports shall be made through the authorised reporting channels established by ConsulTOpen or, where required by applicable law, directly to the appropriate governmental, regulatory or law enforcement authority.

Consultants shall cooperate fully, honestly and promptly during every investigation relating to reported concerns.

Knowingly submitting false reports or intentionally withholding information regarding serious misconduct may itself constitute a violation of this Code of Conduct.

PART VII – ENFORCEMENT

48. Complaints

ConsulTOpen is committed to maintaining high professional standards and providing a fair process for addressing complaints relating to Consultant conduct.

Complaints may be submitted by:

• Users;
• Parents or Guardians;
• Consultants;
• Educational Institutions;
• Corporate Clients;
• Platform Personnel;
• Regulatory Authorities;
• Law Enforcement Agencies; or
• any other person with a legitimate concern relating to Consultant conduct.

Without limitation, complaints may relate to:

• professional misconduct;
• unethical behaviour;
• poor consultation quality;
• confidentiality breaches;
• privacy violations;
• Child Safety concerns;
• harassment;
• discrimination;
• fraudulent conduct;
• inappropriate communication;
• conflict of interest;
• repeated cancellations;
• Platform Policy violations; or
• any other conduct inconsistent with this Code.

Complaints shall be submitted through the authorised channels established by ConsulTOpen and shall be handled in accordance with applicable law and the Grievance Redressal Policy.

49. Investigations

Where ConsulTOpen receives a complaint or otherwise becomes aware of circumstances suggesting a potential violation of this Code, it may initiate an investigation.

Without limitation, an investigation may include:

• review of complaint details;
• review of consultation records;
• review of Platform communications;
• review of supporting documentation;
• interviews with relevant persons;
• requests for written explanations;
• verification of professional qualifications;
• consultation with legal or professional advisors;
• cooperation with regulatory authorities; and
• any other lawful investigative measure considered reasonably necessary.

Consultants shall:

• cooperate fully;
• provide truthful information;
• preserve relevant records;
• respond within reasonable timeframes;
• avoid interfering with investigations; and
• comply with lawful requests made during the investigation process.

Failure to cooperate may itself constitute a violation of this Code.

50. Corrective Action

Where ConsulTOpen reasonably determines that a Consultant has violated this Code, appropriate corrective action may be taken.

Corrective action shall be proportionate to the nature, seriousness, frequency and impact of the relevant conduct.

Without limitation, corrective action may include:

• verbal counselling;
• written warnings;
• mandatory training;
• additional supervision;
• performance improvement plans;
• temporary service restrictions;
• profile modifications;
• mandatory document re-verification;
• temporary suspension of specific Platform features;
• financial adjustments where permitted by applicable law;
• referral to professional regulatory authorities;
• referral to law enforcement authorities where appropriate; or
• any other lawful corrective measure considered reasonably necessary.

Nothing contained herein limits the right of ConsulTOpen to take immediate action where User safety or legal compliance requires urgent intervention.

51. Suspension

ConsulTOpen reserves the unrestricted right to temporarily suspend a Consultant's access to the Platform where reasonably necessary.

Suspension may occur where there are reasonable grounds to believe that a Consultant has:

• violated this Code;
• violated the Consultant Terms & Conditions;
• violated Platform Policies;
• breached confidentiality;
• breached privacy obligations;
• engaged in professional misconduct;
• engaged in harassment;
• engaged in discrimination;
• submitted false qualifications;
• failed verification requirements;
• compromised User safety;
• violated Child Safety requirements;
• engaged in fraudulent conduct;
• violated applicable law; or
• otherwise created a material risk to Users or the Platform.

Where reasonably practicable, ConsulTOpen may provide notice of suspension and an opportunity to respond, except where immediate suspension is necessary to protect Users, comply with applicable law or preserve the integrity of an investigation.

52. Removal

ConsulTOpen may permanently remove a Consultant from the Platform where continued engagement is no longer considered appropriate.

Without limitation, permanent removal may occur where a Consultant:

• repeatedly violates this Code;
• commits serious professional misconduct;
• engages in fraud;
• submits forged qualifications;
• breaches confidentiality intentionally;
• violates Child Safety requirements;
• engages in sexual misconduct;
• engages in criminal conduct affecting Platform integrity;
• repeatedly fails to maintain professional standards;
• materially breaches Consultant Terms & Conditions;
• loses legally required professional qualifications or licences; or
• otherwise presents an unacceptable risk to Users or the Platform.

Permanent removal shall not affect any rights or obligations intended to survive termination under the Consultant Terms & Conditions or applicable law.

53. Appeals

Subject to applicable law and Platform Policies, a Consultant may request a review of certain disciplinary decisions made under this Code.

An appeal shall:

• be submitted through the authorised communication channels;
• be submitted within the timeframe prescribed by ConsulTOpen;
• clearly identify the decision being challenged;
• state the grounds for the appeal;
• include supporting evidence where available; and
• be submitted honestly and in good faith.

ConsulTOpen shall review appeals using commercially reasonable procedures and may:

• uphold the original decision;
• modify the decision;
• reverse the decision;
• request additional information;
• impose alternative corrective measures; or
• take any other lawful action considered appropriate.

The decision reached following completion of the internal appeal process shall be final within the Platform, without prejudice to any statutory rights or remedies available under applicable law.

PART VIII – GENERAL PROVISIONS

54. Relationship with Consultant Terms & Conditions

This Consultant Code of Conduct forms an integral part of the contractual and operational framework governing every Consultant engaged through the ConsulTOpen Platform.

This Code shall be read together with:

• Consultant Terms & Conditions;
• Consultant Onboarding Handbook;
• Terms & Conditions;
• Privacy Policy;
• Cookie & Data Retention Policy;
• Intellectual Property Policy;
• AI Usage Disclaimer;
• Recommendation Disclaimer;
• Career Guidance Disclaimer;
• Mental Wellness Disclaimer;
• Grievance Redressal Policy;
• Child Safety Policy;
• Parent Consent Policy;
• Community Guidelines; and
• every future Platform Policy published by ConsulTOpen.

Compliance with this Code does not limit or replace any legal, contractual, ethical or professional obligations imposed under applicable law.

Where any inconsistency exists between this Code and another Platform Policy, the more specific provision governing Consultant conduct shall prevail with respect to the relevant subject matter unless otherwise required by applicable law.

55. Amendments

ConsulTOpen reserves the unrestricted right to amend, revise, supplement, replace or update this Code whenever reasonably necessary.

Without limitation, amendments may be made to reflect:

• changes in applicable law;
• regulatory requirements;
• judicial decisions;
• professional ethical standards;
• healthcare standards;
• educational standards;
• technological developments;
• Artificial Intelligence advancements;
• cybersecurity requirements;
• Platform improvements;
• User safety requirements;
• operational requirements; or
• any other lawful business necessity.

Material amendments may be communicated through:

• Website notices;
• Dashboard notifications;
• Email;
• SMS;
• WhatsApp;
• Push notifications;
• In-app notifications; or
• any other electronic communication channel considered appropriate by ConsulTOpen.

Continued use of the Platform following the effective date of an amendment shall constitute acceptance of the revised Code.

56. Severability

If any provision of this Code is held by a court, tribunal or competent authority to be invalid, unlawful or unenforceable, such provision shall be enforced to the maximum extent permitted by applicable law.

The remaining provisions shall continue in full force and effect.

Where reasonably possible, the invalid provision shall be interpreted or modified in a manner that most closely reflects its original intent while remaining legally enforceable.

57. No Waiver

Failure or delay by ConsulTOpen to exercise or enforce any right, remedy or provision available under this Code shall not constitute:

• a waiver;
• abandonment;
• estoppel;
• limitation of future enforcement; or
• relinquishment of any legal or contractual right.

Any waiver shall be valid only if expressly made in writing by an authorised representative of ConsulTOpen.

58. Entire Code of Conduct

This Consultant Code of Conduct constitutes the complete statement of the professional, ethical and behavioural standards expected from every Consultant providing services through the ConsulTOpen Platform.

This Code shall be interpreted together with the Consultant Terms & Conditions and every other applicable Platform Policy.

Nothing contained in this Code shall limit the right of ConsulTOpen to adopt additional professional standards, operational procedures, quality assurance measures or ethical requirements where reasonably necessary to protect Users, Consultants or the Platform.

59. Contact Information

For questions, concerns, ethical guidance, complaints or notices relating to this Consultant Code of Conduct, Consultants may contact ConsulTOpen through the following authorised channels:

Support Email: support@consultopen.com

Legal Email: consultopen1@gmail.com

Consultant Relations: support@consultopen.com

Founder & Grievance Officer: Abhinav Saini

Official Email: abhinav@consultopen.com

Contact Number: +91 9717972908

Registered Office:

House No. 20, First Floor, Khasra No. 630, Pahari Colony, Ghitorni Enclave, New Delhi – 110030, India

Official Website: https://consultopen.com

ConsulTOpen shall use commercially reasonable efforts to acknowledge and respond to communications relating to this Code within a reasonable period, subject to identity verification, applicable law and the complexity of the matter.

60. Effective Date

This Consultant Code of Conduct shall become effective on the Effective Date specified in the Document Control section.

By submitting a Consultant application, completing onboarding, activating a Consultant Account, accepting consultation requests or otherwise providing professional services through the ConsulTOpen Platform, every Consultant acknowledges that they have read, understood and agree to comply with this Consultant Code of Conduct together with the Consultant Terms & Conditions and every other applicable Platform Policy.